Booking and
Cancellation Policy
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Cancelled when:
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Cancelled by Pro
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Cancelled by Client
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Bookings & Appointments: Cancelled by Client
Appointments cancelled by the Client more than 4 hours before they are due to start will be fully refunded to the client’s Telmie credit balance.
Appointments cancelled more than 1 hour but less than 4 hours before they are due to start will be partially refunded. The client will receive 50% of the appointment cost back to their Telmie credit balance.
Appointments cancelled less than 1 hour before they are due to start as well as the appointments that were not attended by the client will be fully paid by the client to the Pro. No refund will be issued in this case.
Appointments not attended by the Client at all (by the end of its duration) are fully charged. No refund is issued.
Bookings & Appointments: Cancelled by Pro
All appointments cancelled by Pro are always fully refunded regardless of the time of cancellation. Clients receive 100% refunds to their Telmie credit balance.
Appointments not attended by Pro at all (by the end of its duration) are fully refunded.